ORGANIZATIONAL TRANSFORMATION: FOCUSING ON THE "WHY?"
Original article published in catalan on 07/14/2024
The way an organization is structured and
governed is not neutral in achieving what we aim to accomplish, which is why it
is important to dedicate effort to thinking about and designing the model we
want to guide the organization, project, or ecosystem we work in. At the same
time, it is crucial to keep the mission and the purpose of what we are doing in
mind.
If this is not the case, we risk losing focus
on why we are redefining organizational models, both in terms of their
structures and their dynamics. This is why I believe it is important to define
in a participatory way the purpose of an organizational change: What do we aim
to achieve? What is the point of redefining the structure? The dynamics?
Afterward, try to specify how, when, and who will work on the change.
The “why” should guide and orient the path of
transformation. It is like keeping the North Star in sight if we have decided
to head north. However, the how, when, and who should reinforce the guarantees
of the success of the transformation.
Building participatory organizational and
governance models requires time and a lot of energy, probably because it is
"more direct and faster" for someone or a few people to dictate what
needs to be done, when, why, and how. It is likely that these models
"struggle" against deeply rooted traditional management models, and
probably because we are breaking mental frameworks in many of us.
As Quim Brugué (1) points out, "Democratic
governance does not always have suitable practical references. Moving from
theory to practice is very complicated, and often this has been one of the
central points of criticism. A difficulty that is partly explained by the depth
of the proposed changes. By promoting democratic governance, we are not
redesigning structures and governance processes (their epidermis) but
questioning the values and culture that guide political practice (their genetic
base). And this is a transformation that cannot be decreed; it requires a
combination of patience and conviction. Patience because it is inevitably a
medium- to long-term change, and conviction to be able, even in stormy moments,
to keep the helm firmly guiding us along the chosen path.”
Therefore, I consider it important to focus and
properly allocate the energy required for transformation.
Here are some ideas that may contribute:
- Efficiency: Given that these models
should contribute more effectively to public policies (2), we cannot
forget to also direct them with an eye toward efficiency.
- Purpose: Always keep the initial
purpose (3) in mind and ensure that our efforts are directed toward that
purpose.
- Specificity: Document and specify
progress, agreements, and best practices. Ensure that steps taken are
secured so that moments of doubt do not result in excessive setbacks
relative to what has already been achieved. At the same time, best
practices should inspire and spread.
- Identify
Who: It is
necessary to involve as many people as possible in the organization who
can act as change agents.
- Deployment: The change must be
implemented throughout the organization. Like water filtering through any
gap, it must advance.
- Time
Factor: These
are profound changes that cannot be made quickly, but neither should the
transformation process drag on indefinitely. Therefore, where possible and
appropriate, it will be beneficial to accelerate so that the change takes
root and serves as a model for other areas of the organization.
It is a long and uncertain path, yet also
inspiring and motivating. That is why we must ensure that we focus and direct
our energy towards the decided change, which will contribute to achieving the
purpose and mission of the organization.
Photo by Cody King on Pexels
References:
(1) Brugué, Quim (2017) “Presentation of Special Issue. Governance from Theory to Practice” (pp. 341-344) Research Group on Government, Administration, and Public Policies (Gigapp)
(2) Brugué, Quim (2022) “Organizations
that Know, Organizations that Learn”
(3) Vázquez, Alfonso (2000) “Strategic
Imagination: Chaos as Liberation”: “In my experience, I have encountered very
diverse starts, which we can group into the following principles: - the
perception or intuition that a significant threat looms over the company's
position (...); - the perception or intuition of opportunities beyond the
occupied territory, which creates the illusion and tension to move away from
it; - the curiosity or restless spirit of some executive, who, by infecting
others, drives the organization in search of the unknown (typical in highly
innovative, unconventional companies).”
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